Refund policy

Absolutely. For Gumball Squish, I’d make the policy customer-friendly for items that genuinely arrive defective, while being very clear that a squishy breaking during use does not automatically entitle someone to endless replacements.

Here’s a version you can paste into Shopify:

Returns & Refund Policy

At Gumball Squish, we want you to love your order! Because many of our products are soft, filled sensory toys that can be damaged through normal play, please review our policy below before purchasing.

Returns

We accept returns of unused, unopened items within 14 days of delivery.

Returned items must be in their original packaging and in the same condition in which they were received. Customers are responsible for return shipping costs unless the item arrived incorrect or damaged.

Original shipping charges are non-refundable.

To request a return, please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Damaged or Defective Items

Please inspect your order when it arrives.

If an item arrives damaged, leaking, punctured, or otherwise defective, please contact us within 48 hours of delivery and include clear photos of the item and its packaging.

Depending on the situation, we may offer a replacement, store credit, or refund.

We may request additional photos or information before approving a claim.

Squishies That Break After Use

Squishies are soft sensory toys and, unfortunately, are not indestructible. They may tear, puncture, leak, split at a seam, or otherwise become damaged during squeezing, stretching, pulling, or play.

Damage that occurs after an item has been opened and used is not automatically considered a product defect and is generally not eligible for a refund or replacement.

If you believe an item failed because of a manufacturing defect rather than normal use, please contact us. We are happy to review the situation on a case-by-case basis.

We cannot guarantee the lifespan of any squishy, as durability can vary depending on the product, filling, outer material, frequency of use, and how it is handled.

Hot Weather & Temperature Exposure

Squishies can be affected by extreme temperatures during shipping.

If your products arrive warm or hot, please allow them to return completely to room temperature before squeezing or playing with them. Heat may temporarily soften the outer material and make some products more susceptible to tearing or leaking.

Please do not leave squishies in hot vehicles, direct sunlight, or other areas exposed to extreme temperatures.

Damage caused by heat exposure after delivery is not considered a manufacturing defect.

Mystery Items, Gumball Items & Surprise Boxes

Because the contents of mystery products are intentionally selected at random, disliking the item, color, character, style, or assortment received is not grounds for a return or refund.

Opened mystery boxes, surprise products, and individually purchased gumball-machine surprises are final sale unless an item arrived damaged or defective.

Receiving an item you already own also does not qualify the item for a refund or replacement.

Minor Imperfections

Many squishies are individually manufactured and may have small cosmetic variations such as slight paint differences, small air bubbles, minor surface marks, variations in shape, or visible seams.

Minor cosmetic imperfections that do not affect the use of the product are not considered defects.

Incorrect Items

If we accidentally send you the wrong product, please contact us within 48 hours of delivery with a photo of what you received. We will make it right.

Refunds

Approved refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Replacement Limits

Replacement and refund requests are reviewed individually. Gumball Squish reserves the right to deny claims when damage appears consistent with use, improper handling, puncturing, excessive stretching, heat exposure after delivery, or repeated damage claims.

We are unable to continuously replace products that become damaged through normal use.

Questions?

If there is a problem with your order, please contact us at info@gumballsquish.com with your order number and photos of the item. We genuinely want to help when something arrives damaged or there has been an issue with your order.