Shipping policy
Last updated: October 5, 2026
Thank you for shopping with Gumball Squish! Please review our shipping information below before placing your order.
Order Processing
Orders are processed in the order they are received.
Our current processing time is 1 to 3 business days unless otherwise stated on the website.
Processing time is the time it takes us to prepare and pack your order and is separate from the shipping carrier’s estimated transit time.
During holidays, sales, new product launches, viral events, or other periods of unusually high order volume, processing may take longer.
Business days do not include weekends or holidays.
Shipping Rates
Shipping charges are calculated and displayed at checkout.
We currently offer free standard shipping on qualifying orders of $100 or more. Any exclusions will be noted at checkout or on the applicable promotion.
Free shipping promotions apply to eligible orders after discounts and before taxes unless otherwise stated.
Estimated Delivery Times
Delivery estimates shown at checkout are provided by the shipping carrier and are estimates, not guarantees.
Once an order has been transferred to the carrier, delivery times may be affected by weather, holidays, carrier delays, transportation disruptions, or other circumstances outside of our control.
Selecting an expedited shipping service speeds up the carrier's transit time but does not necessarily shorten our order processing time unless specifically stated.
Tracking Information
When your order ships, you will receive a shipping confirmation with tracking information when tracking is available.
Tracking information may take up to 24–48 hours to update after a shipping label is created.
Please note that the creation of a shipping label does not always mean the carrier has physically scanned the package yet.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an address error, contact us as soon as possible. We will do our best to make changes before the order ships, but we cannot guarantee that an address can be changed once an order has entered processing or been transferred to the carrier.
Gumball Squish is not responsible for packages delivered to an incorrect address provided by the customer.
If a package is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the package can be resent.
Lost or Delayed Packages
If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.
We may ask you to contact the shipping carrier or wait for the carrier's required investigation period before a package can be considered lost.
We will assist with legitimate lost-package claims whenever possible.
Carrier delays do not automatically qualify an order for a refund.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around your property, mailbox, front desk, parcel locker, or other possible delivery locations.
- Check with household members or neighbors.
- Allow up to 24–48 hours, as carriers occasionally mark packages delivered shortly before the actual delivery.
- Contact the shipping carrier if the package still cannot be located.
Please also contact us and we will assist where reasonably possible.
A package marked as delivered by the carrier is not automatically eligible for a refund or replacement, but we will review individual situations.
Damaged Packages
If your package or an item inside arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs of:
- The damaged item
- The shipping box or mailer
- Any visible damage to the outside of the package
- The shipping label, if requested
Please retain the packaging until your claim has been resolved, as the carrier may require photographs or inspection.
For product-specific damage or defects, please see our Return & Refund Policy.
Hot Weather & Temperature-Sensitive Products
Some squishies and sensory products can become softer when exposed to high temperatures during shipping.
If your products arrive warm or hot, please allow them to return completely to room temperature before squeezing, stretching, or playing with them.
Do not leave squishies or sensory products inside hot vehicles, mailboxes exposed to extreme heat, direct sunlight, or other high-temperature environments longer than necessary.
Please retrieve delivered packages promptly whenever possible during periods of extreme heat.
Subscription Box Shipping
Monthly subscription boxes are shipped according to the schedule shown on the applicable subscription product page.
The date your subscription renews may not be the same date your box ships. Please allow normal processing time after each subscription payment is processed.
Address changes for subscription orders must be made before the applicable order is processed. Updating your address after an order has already been created may not update the shipping address for that order.
Please see our Purchase Options Cancellation Policy for information about canceling future subscription renewals.
Preorders or Backordered Items
If an order contains a preorder or backordered item, the estimated shipping timeframe will be stated on the product page whenever possible.
If you purchase in-stock and preorder items together, your order may be held until all items are available unless otherwise stated.
Estimated preorder arrival dates may change due to manufacturer or transportation delays.
International Shipping
At this time, Gumball Squish ships within the United States only.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.
International delivery estimates may vary significantly due to customs processing. Gumball Squish is not responsible for delays caused by customs agencies.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Because we work to process orders quickly, we cannot guarantee changes or cancellations once an order has entered processing.
Orders that have already shipped cannot be canceled.
Subscription renewal cancellations are governed by our separate Purchase Options Cancellation Policy.
Contact Us
If you have questions about your shipment, please contact:
Gumball Squish
Website: www.gumballsquish.com
Email: info@gumballsquish.com